Frequently Asked Questions
Everything you need to know about your SAND Copenhagen experience.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 24 hours on business days, and delivery times vary by region, usually taking 2-5 business days for EU destinations.
How can I return an item?
You can return your items within 14 days of receipt. All items must be in original condition with tags attached. Please use our online return portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
How do I find the right size?
Each product page features a detailed size guide. Our collections generally follow a Scandinavian tailored fit; if you are between sizes, we recommend choosing the larger size for the best fit.
Are your materials sustainably sourced?
At SAND Copenhagen, we prioritize high-quality Italian fabrics and sustainable production practices. We work closely with our suppliers to ensure ethical standards and environmental responsibility.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link to follow your package's journey in real-time.